Friday, February 05, 2010

Victims Called Wrong Number

I've had this same problem in SA, thinking the emergency number was either 999, 911 or 112.

It raises an interesting issue: South Africa has the
only 5-digit emergency number in the world, and in a country where people must use it a lot it might make sense to find a way to route all the above numbers to the emergency services.

SWC 2010 might be a good opportunity to fix this problem.

Pretoria - It has transpired that a police reservist who was shot three times during a house robbery in Murrayfield, Pretoria - and complained after he got no reaction from police after calling 10111 four times - never called the number at all.

After a member of the community police forum called the 10111 number after the attack on Johnny de Jager, 52, and his girlfriend Karen Victor, 47, police were on the scene within three minutes.

De Jager admitted on Thursday that Victor had called 911 on her cellphone after they were attacked by two robbers on Friday night. De Jager said he never called 10111 himself.

He was under the impression that Victor had called 10111 and that he was busy talking to an operator from the 10111 call centre.

Gauteng communications head Govindsamy Mariemuthoo said the 10111 call centre had no record of calls from De Jager or Victor.

In an investigation by 10111 it was established that they had called 911. They had called this number three times.

According to Mariemuthoo they had reached the cellphone network Cell C's emergency centre where an ambulance was called but not the police.

The first call that police had received about the incident, was on Friday night at 21:18 when a member of the community police forum called 10111.

The operator at the call centre immediately sent a vehicle to the scene which arrived within three minutes.

- Beeld

4 Opinion(s):

Anonymous said...

Any three number combination would be better than what they have now. It will never be changed - it would be too complicated for the ANC kaffirs!

Exzanian said...

The concept of an "emergency number" in ZA is obsolete and meaningless, a bit like an ambulance in a graveyard....

Piet said...

Let's be fair : three minutes is very correct if this is the average time for an urban emergency call.

That may be a big if.

Never understand when I read the story why the emergency number was so long. Look at France : 17. Could be even 11 or 99, but something short.

Snowy Smith said...

The BLACK Police in South Africa are USELESS.

Passing time between pay days.
It’s getting worse by the day.
South Africa is turning into a Black Fascist Police State with Black THUG Police.
I have telephoned the Police on 9 occasions NO Response.
The BLACK Operator is useless.
They do NOT know where the Victoria Embankment is in DURBAN.
I then tell them Margaret Mncadi Avenue.
They ask how you spell that.
Margaret Mncadi is one of their Black Terrorists so called heroes.
They do NOT know how to spell their own Black Terrorists so called heroes.
It has been reported in the newspapers that 79% of all calls to Police and 1011 Police NO RESPONSE.
The DA recently telephoned many Police Stations and reported that 30% of the Police Stations did NOT answer their phones.
The BLACK Police are USELESS.
Never go to the Police Station on your own.
Are you listening?
Never go to the Police Station on your own.
Whites have experienced some very nasty racial incidents with BLACK Policemen at Police stations.
Always remember that BLACKS are terrible liars.
The Whites will definitely NOT get service at a BLACK Police Station.
Do NOT let a BLACK Policeman do your statement.
I have standard sample documents.
Go home and type out your own statement then go with a friend and hand it in getting the Police to stamp your copy.
Send a letter every month asking for a Progress Report.

The file will be lost within a week.
Good Luck you are going to need it.