Tuesday, September 15, 2009

South Africa's complaint hotline scores 40 calls a minute

40 calls a minute!! I guess then the people, eish, they are not heppy. Let's do the maths shall we? Assuming a 8-hour workday (ya ya I know, some AA putting in a solid 8 hours, in Seffrika, nevah but play along for now..) - that means 19 200 complaints a day! Sure sounds like a plan - NOT! Then imagine each complaint being attended to...yeah riiiight. Day One's complaints will keep them busy till 2012.

By the way, it won't surprise you to learn that Zuma gave the job to another of his pals, an ex kwaito star that supported him in the bad old days. Jobs for pals continues, Zuma is good at that. Give it a few weeks and this too, eish, will not be wekking.

There's an easier solution. I dunno, a wild thought, off the top of my head: How about we get the actual officials employed to do their jobs properly so there won't be a need for a 'hotline'. Tada, problem solved! Yes, yes, I am a very smart man, I can think of these things..

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JOHANNESBURG —
South African President Jacob Zuma on Monday launched a toll-free complaints hotline for disgruntled citizens which lodged more than 7,000 calls in just three hours.

"This equates to about 2,420 an hour or 40 calls a minute," said presidential spokesman Vusi Mona.

The initiative, which fields callers in South Africa's 11 official languages, follows a recent wave of violent protests amid growing anger among the country's poor over government service delivery failures.

Zuma took two calls after lines opened and urged call center staff to "remain calm, patient and be humane".

"You may receive calls from very angry people," he said.

"They will say there is no water, there is no electricity; and be ready to deal with all of that efficiently and professionally. It is a service delivery hotline so expect all those types of questions."

"We want people to be able to tell us what their problems are with service delivery, so that we can assist directly."

After the lines opened, Zuma took calls from a distressed woman over problems in accessing her late husband's pension, and from a man who complained of unfixed sewerage leaks.

Staff log details, averaging 15 to 20 minutes, are then passed on to public liaison offices in various government agencies.

Glitches will be ironed out over the next few weeks to have a "fully functional service" by end October, said Mona in a statement.

The hotline was announced by Zuma in June shortly after he took office with promises to beef up service delivery and improve the lives of the country's poor.

2 Opinion(s):

Treacle Bender said...

OMG...another job for buddies, doomed to fail quicker than it has taken to work out the back-hands...

..and when it does, the taxpayer will first bail the useless zooma buddy out with a truckload of money.

AMB said...

"They will say there is no water, there is no electricity; and be ready to deal with all of that efficiently and professionally..."

hahaha - efficiently and professionally! Nearly wet my pants.